Web-based remote support solution for Businesses and MSPs
RemotePC HelpDesk offers a remote support solution with near-real-time screen replication and optimizations at various levels.
HelpDesk's web-based approach does away with the need for any software installations. View the customer’s computer screen or connect to the computer from right within the web browser. This allows technicians with uninterrupted remote support to better analyze and resolve customer queries remotely.
Support Simplified
Access or view customers' PC / Mac remotely via the web and deliver timely support. Handle multiple support requests simultaneously.
Centralized Administration
Add technicians; assign and monitor the status of all service requests via the centralized web console.
Easy Implementation
Customers can setup remote session by downloading the HelpDesk application from https://help.remotepc.com.
Remote Access Features
Video/Text Chat
Engage in face-to-face interaction through video chat or communicate via text-based chat
View Multiple Monitors
View one or multiple monitors of the customers computer on your screen
Cross-platform Access
Establish remote session with a PC from a Mac or vice-versa
Secure Remote Support
Industry-standard TLS v 1.2 and AES 256 bit encryption ensures all remote support sessions are secure
More Features
Use whiteboard, record remote sessions, view logs and reports, etc
Getting started with HelpDesk is simple
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Create Connection ID
Sign up and create service request for your customers with remote access or view permissions
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Share Connection ID
Technicians can share the 9-digit code or unique link with customers
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Provide Remote Support
Customers can share their screens or setup remote session by downloading the application from https://help.remotepc.com
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Establish Remote Connection
Technicians can now access or view the customer computer remotely from the web browser
Get started with HelpDesk today!
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