Last Updated: April 22, 2020
Please carefully read the following Terms of Service before registering for and using the RemotePC Service.
If you are registering for the Service on behalf of an organization, you are agreeing to these Terms for that organization and promising that you have the authority to bind that organization to these Terms. In that case, "you" and "your" will refer to that organization.
1. Your Account
You agree to provide us with accurate and complete information when you create a RemotePC Account (your “Account”). In order to prevent unauthorized access to your Account, you agree to keep your password and other Account details secret and not share them with anyone else. You, as the Account holder, are solely responsible for access to and use of your Account. We are not liable for any loss or damage arising from any access to or sharing and use of your Account. If you believe there has been unauthorized access to your Account, you must notify [email protected] immediately.
For Team/Enterprise plan, you are solely responsible for (i) all use of the Services by you and your users, (ii) obtaining consent from your users to the collection, use, processing and transfer of Content, (iii) obtaining consent from concerned user prior to assigning their computers to other users for remote access and (iv) providing notices or obtaining consent as legally required in connection with the Service.
For RemotePC™ HelpDesk, you hereby agree that you will not (i) use any of our services to attempt to gain unauthorized access to computer systems that you do not have permission to access (ii) use the services to distribute or transmit any software or other computer files that contain a virus, trojan horse, worm or other harmful or destructive component; (iii) use the services under false pretenses to gain access to a third party’s computer systems; or (iv) use the services for any other illegal purposes.
"Content" means any of your, or your users' or recipients' files, documents, recordings, and other information that is used, presented or shared with third parties in connection with the Service.
You can access additional computers over and above your subscribed plan. However, you will be subjected to overuse charges and your plan would be adjusted to account for the additional computers.
3. Conditions of Use
By using the Services, you agree that you, your users and your attendees (i) will not violate, or encourage or facilitate the violation of, any aspect of our Acceptable Use Policy, (ii) will comply with all regulations, policies and procedures of networks through which You access and use the Service, (iii) will not access or attempt to access the Services by any means other than those provided on the RemotePC website, and (iv) will not access or attempt to access any account for which You have no access authorization. By accepting this agreement, you also agree to receive automatic software updates without any additional notice.
4. Registration Information / Privacy
5. Account Passwords
You are solely responsible for any consequences arising out of your failure to maintain the confidentiality of your Account password. You will notify us of any unauthorized use or breach in security of your Account immediately after you learn of such unauthorized access or use. We advise frequent changes to the Account password for better security. However, no password-protected system can be made entirely impenetrable. Accordingly, you hereby acknowledge that it may be possible for an unauthorized third party to access Your Account. The automated forget password option works on the assumption that only the account holder has access to the email address on record. In case the user does not have access to the email address, other means of verification may be used including billing/credit card information to verify identity.
6. Use of IP Addresses
We may collect IP addresses for the purposes of system administration and/or to audit the use of our site. We can and will use IP addresses to identify a user when we feel it is necessary to enforce compliance with our policies, Terms, or to protect our Service, site, customers, or others. Some services, such as user logs and registration emails, may also display IP addresses.
Automatic Renewal - Paid Plans
In exchange for use of the Services, you authorize a recurring monthly or annual charge to your credit card/PayPal account. The recurring charge will be at the published standard plan that is chosen at the time of sign-up or to a customized quote provided for your specific use. You also agree that the enrollment for the next service period is automatic and paid in advance.
Please note that we may automatically receive updated credit card information from our merchants from time to time in cases where your account is issued a new card number or your credit card expires. However, we still advise you update your card manually from your account screen when changes to your account information occur. We need a credit card/PayPal account on file while the account is active.
If we are unable to execute any applicable charges due to credit card/PayPal denial or for any other reason, you will be notified via email. In case of non-action by the user, the account may be canceled. We may delay Account cancellation related to non-payment for the Services and provide a grace period of up to thirty (30) days from the due date to allow for the customer to arrange payment.
We may offer the Consumer plan as free for personal/private, non-commercial use for select geographic locations. You can access up to 10 remote computers with free accounts.
We reserve the right to terminate free accounts at any time, with or without issuing a notice. Without limiting the foregoing, if a free account is inactive for ninety (90) days, then we reserve the right to terminate the account without any additional notice. An inactive account is an account where no login has occurred either automatically or manually for a specified period of time.
We may offer a free trial period for RemotePC Team and Enterprise plans, and RemotePC™ HelpDesk. You do not need to provide your credit card details during signup. You can upgrade your account anytime during the trial period by updating the credit card/PayPal account details and continue using RemotePC services.
RemotePC paid accounts are allowed to enable additional computers, beyond the chosen plan's computer limit for remote access. This is designed to allow uninterrupted remote access to computers as needed. You are liable to be charged for any overuse, above your subscribed plan, by you, your users or your attendees. Overuse charges will be billed to your credit card. Overuse charges are at $10 per computer per year for any additional use and are charged in full and are applicable for the current subscription period.
Your right to raise a billing discrepancy and any associated recovery is waived unless reported to us by calling our customer support line or emailing us at [email protected] within thirty (30) calendar days after such discrepancy is charged to your credit card/PayPal account.
Cancellation & Refunds
You must cancel your Account before it renews each month or year in order to avoid a charge for the next month's or year's fees to your credit card/PayPal account. Please note on cancellation, refunds are issued if account is canceled within fifteen (15) days of its creation date. After 15 days, pro-rated refunds are issued on a case-by-case basis subject to eligibility. We will not issue any pro-rated refunds for the remaining period of a month when an account with a monthly subscription plan ("current plan") is downgraded to a smaller plan ("new plan") (a plan that costs less per month than the current plan) during the middle of the month. However, the rate applicable to the new plan will automatically be charged starting the first of the subsequent month.
8. HelpDesk Terms of Service
HelpDesk is a remote support solution available as a separate subscription and also as a bundled service offered with RemotePC Enterprise subscription, by IDrive Inc. By using the HelpDesk account you or the entity you represent like your users and your attendees ("you" and "your") agree to be bound by the Terms of Service "Terms" applying to RemotePC.
You agree that you are solely responsible for the actions and inactions of your users and attendees and you will take reasonable efforts to monitor their use of the services. If you disagree with any part of the Terms then you may not use the Service.
9. Online Backup Terms of Service
If you have enabled online backup for your computers, the data will be stored on the cloud. On canceling the online backup subscription, all data will be permanently deleted from the cloud.
10. Disclaimer of Warranties
The transmission, storage, viewing, and retrieval of data and files through the World Wide Web is subject to a variety of conditions that make such transmission, storage, viewing and retrieval potentially unreliable. ACCORDINGLY, YOUR ACCOUNT AND THE SERVICE IS PROVIDED TO YOU ON AN "AS IS" AND "AS AVAILABLE" BASIS, AT YOUR OWN RISK. IDRIVE INC., ON BEHALF OF ITSELF AND ITS DISTRIBUTORS, ADVERTISERS AND SUPPLIERS, DISCLAIMS ALL WARRANTIES AND CONDITIONS, EXPRESS OR IMPLIED, ARISING BY LAW OR OTHERWISE, WITH RESPECT TO YOUR ACCOUNT AND THE SERVICE (INCLUDING, WITHOUT LIMITATION, ANY IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE AND NON-INFRINGEMENT). YOUR ACCOUNT AND THE SERVICE MAY NOT MEET YOUR NEEDS. IDRIVE INC. MAKES NO REPRESENTATION OR WARRANTY: (A) THAT YOUR ACCOUNT OR THE SERVICE WILL MEET YOUR NEEDS; (B) THAT ACCESS TO YOUR ACCOUNT OR THE SERVICE WILL BE TIMELY, ERROR-FREE, UNINTERRUPTED, VIRUS-FREE OR SECURE; (C) THAT THE DATA ON YOUR DESKTOP OR SERVER WILL NOT BE LOST OR DAMAGED; OR (E) THAT DEFECTS IN THE SERVICE WILL BE CORRECTED. YOU ACKNOWLEDGE THAT THE USE OF THE SERVICE IS DONE AT YOUR CHOICE AND RISK AND THAT YOU WILL BE SOLELY RESPONSIBLE FOR ANY DAMAGE TO YOUR COMPUTER SYSTEM OR LOSS OF DATA THAT RESULTS FROM THE USE OF THE SERVICE.
11. Limitations of Liabilities
IN NO EVENT SHALL IDRIVE INC. OR ITS AFFILIATES, AGENTS, ADVERTISERS OR SUPPLIERS HAVE ANY OBLIGATION OR LIABILITY TO YOU FOR (I) THE COST OF PROCUREMENT OF SUBSTITUTE SERVICES OR (II) ANY DIRECT, INDIRECT, INCIDENTAL, SPECIAL, PUNITIVE, EXEMPLARY OR CONSEQUENTIAL DAMAGES (INCLUDING, WITHOUT LIMITATION, ANY LOSS OF DATA, REVENUE OR PROFITS OR BUSINESS INTERRUPTION) OR OTHER PECUNIARY LOSS ARISING OUT OF YOUR USE OR INABILITY TO USE YOUR ACCOUNT OR THE SERVICE REGARDLESS OF LEGAL THEORY, WHETHER OR NOT IDRIVE INC. HAS BEEN WARNED OF THE POSSIBILITY OF SUCH DAMAGES, AND EVEN IF A REMEDY FAILS OF ITS ESSENTIAL PURPOSE. AGGREGATE LIABILITY FOR ALL CLAIMS RELATING TO OUR SERVICES WILL BE LIMITED TO THE GREATER OF $100 OR ANY AMOUNTS PAID BY YOU TO IDRIVE INC. FOR THE PAST THREE MONTHS OF THE SERVICES IN QUESTION.
You will defend, indemnify, and hold IDrive Inc., our subsidiaries, affiliates, agents, officers, licensor, directors, and employees, harmless from any claim or demand, including reasonable attorneys' fees and costs, made by any third party due to or arising out of (i) your use of your Account and the Service or (ii) any violation of these Terms by you, your users and your attendees. We will be entitled, at our expense, to participate in the defense and settlement of the claim or action with counsel of our own choosing. You may not settle any claims that limit our rights without our prior written consent.
We may, at our option and in addition to other remedies, immediately and without notice terminate these Terms at any time or suspend your access to the Services: (i) if you breach any provision of these Terms; (ii) if we are required to do so by law; (iii) if we cease to offer any services covered by these Terms; or (iv) for any other reason with thirty (30) days prior written notice to you (or sooner if you are flagrantly violating these Terms or are a threat to users or the Services). You may terminate these Terms at your convenience by delivering at least thirty (30) days prior written notice to us. Should you object to any of these Terms or any subsequent modifications thereto or become dissatisfied with the Services in any way, your only recourse is to immediately: (a) discontinue use of the Services; (b) terminate these Terms; and (c) notify us of such termination as described below in paragraph 15. Paragraphs 9, 10, 13, 14, 15, 16, and 17 of these Terms (and any other provision that can be reasonably construed to survive termination) will survive termination of these Terms.
All intellectual property rights in the Software and User Documentation are owned by IDrive Inc. or its affiliates and are protected by law, including applicable copyright, trade secret, patent, and trademark laws. You will not remove any product identification, copyright notice, or proprietary restriction from the Software.
Any notice under these Terms given by IDrive Inc. to you will be deemed to be properly given if sent (i) by email to your email address as set forth in the Registration Information, (ii) by a startup screen that starts before your next use of the Services, (iii) by written communication mailed by first class U.S. mail to your address on record in the Registration Information, or (iv) by a display about the changed information in the Terms on our website. It is important that you maintain a correct working email address and update it if necessary to be able to receive our communications. To ensure proper delivery of email communications, please whitelist '@remotepc.com' domain in your email spam filter.
Fair Use Notice: Any copyrighted materials used in this website, like third-party logos (Windows, Mac, Linux 'Tux' etc) are the property of their respective owners/companies.
These Terms will be enforced to the fullest extent permitted by applicable law. If for any reason any provision of the Terms is held to be invalid or unenforceable under applicable law to any extent, then (i) such provision will be interpreted, construed or reformed to the extent reasonably required to render the same valid, enforceable and consistent with the original intent underlying such provision and (ii) such invalidity or unenforceability will not affect any other provision of the Terms.
17. Modification of this Agreement
We may change these Terms from time to time and the most current version will always be posted on our website located at https://www.remotepc.com. If we think a revision is material we will notify you (e.g., via email). Other changes may be posted to our blog or terms page, so please check those pages regularly. Your continued use of the Services after such revisions become effective will constitute your acceptance of such changed terms and conditions. If you do not agree to the new terms, please stop using the Services.
THESE TERMS AND THE USE OF THE SERVICES AND SOFTWARE WILL BE GOVERNED BY CALIFORNIA LAW EXCEPT FOR ITS CONFLICTS OF LAWS PRINCIPLES. ALL CLAIMS ARISING OUT OF OR RELATING TO THESE TERMS OR THE SERVICES OR SOFTWARE MUST BE LITIGATED EXCLUSIVELY IN THE FEDERAL OR STATE COURTS OF LOS ANGELES COUNTY, CALIFORNIA, AND BOTH PARTIES CONSENT TO VENUE AND PERSONAL JURISDICTION THERE. The provisions of the U.N. Convention on Contracts for the International Sale of Goods and any successor treaties will not apply. You will commence any claim or cause of action arising under or otherwise occurring by reason of these Terms within one (1) year after the claim or cause of action arises or such claim or cause of action is forever barred. These Terms create no third party beneficiary rights. You may not assign any of your rights in these Terms, and any such attempt is void, but we may assign our rights to any of our affiliates or subsidiaries, or to any successor in interest of any business associated with the Services. IDRIVE INC. and you are not legal partners or agents; instead, our relationship is that of independent contractors. Our failure to insist upon or enforce strict performance of any provision or right of these Terms will not be construed as a waiver of any provision or right. These Terms constitute the entire and exclusive agreement between you and IDRIVE INC. with respect to the subject matter hereof and supersedes any and all prior and contemporaneous understandings and agreements.